Order Policies

  • Returns

    We do not accept returns due to the delicate nature of pottery. All purchases, once shipped, are final.

  • Order Cancellations

    You may cancel your order at any time before it ships. You will be notified when your order has shipped via email. After this time, you may no longer cancel your order.

    To cancel an order:

    1. Use our Contact Form

    2. The subject line should state “Order Cancellation”

    3. Include the Order Number in your message and state that you wish to cancel the order

  • Damaged Pottery Upon Arrival

    We take the utmost care in packaging your pottery so that it has a safe journey to your door. If however, damage has occurred during shipping, you may qualify for a replacement or refund at our discretion.

    For damaged pottery, claims must be made within 48 hours of delivery.

    To make a claim:

    Use our Contact Form

    The subject line should state "Damaged Pottery'

    Document any damage with a camera and attached the pictures.

    If you qualify and the pottery is still in stock, you will receive a replacement. If the pottery is not in stock, you will receive a refund.